Question 1

What is the difference between StoreX, EventX, LiveX and SponsorX?

Accepted Answer

Each IOXtream solution was created for a specific type of activation.

- StoreX is designed for interactive experiences in physical stores and POS environments.
- EventX is ideal for events, booths and brand activations focused on lead generation.
- LiveX was developed for live broadcasts and interactions in Live Commerce or Podcasts.
- SponsorX was created for advertising in livestreams from creators within the IOXtream network.

All of them use IOXtream technology to transform audience interactions into data and engagement opportunities for brands.

Question 2

Can I add more experiences or features beyond the plan?

Accepted Answer

Yes. The plans define an initial structure of experiences and features, but it is possible to expand according to the needs of the project.

If you need more experiences, registration fields, prizes or automations, our team can adjust the scope or recommend the most suitable plan.

Question 3

Can I create custom experiences beyond the ones included in the plans?

Accepted Answer

Yes. In addition to the experiences included in the plans, IOXtream also develops custom experiences on demand.

These projects are evaluated according to the campaign objectives, the activation environment and the required resources.

Question 4

Can I change plans after signing up?

Accepted Answer

Yes. If your project evolves or requires more features, it is possible to upgrade to another plan or expand the contracted structure.

Our sales team can guide the best configuration for each scenario.

Question 5

How can I purchase an IOXtream plan?

Accepted Answer

To start a project, you need to contact our team.

This allows us to validate the type of activation, understand the project scenario and recommend the most suitable plan for your needs.

Question 6

What is the CRM and what is it used for?

Accepted Answer

The IOXtream CRM is the platform where all data generated from the experiences is organized and tracked in real time. There you can view captured leads, monitor activation performance, manage distributed prizes and analyze audience engagement.

The tool was developed to help brands and agencies transform interactions into strategic data that can be used in commercial and relationship actions during or after activations.

Question 7

Can I continue using my current CRM?

Accepted Answer

Yes. If your company already uses its own CRM, it is possible to integrate it with the IOXtream platform. This integration allows leads captured during the experiences to be automatically sent to your system. The cost of this integration is not included in the plans and is defined according to the project.

If preferred, it is also possible to export the leads from the IOXtream platform and perform a manual import into your CRM, without the need to contract automatic integration.

Question 8

Does the CRM provide reports and insights?

Accepted Answer

Yes. The platform allows you to export complete reports of captured leads, distributed prizes, experiences used and activation performance. It is also possible to request custom reports according to the campaign objectives.

Question 9

Can I add users to my account?

Accepted Answer

Yes. It is possible to add users so different team members can access the CRM and monitor experience results. The platform also allows you to define different permission levels, ensuring each user only accesses the features and information necessary for their role.

Question 10

Are there discounts for recurring payments?

Accepted Answer

In some cases, yes. Special conditions may apply depending on project volume, contract duration or the combination of solutions used. Our sales team evaluates each scenario to offer the best possible conditions.

Question 11

Are there additional costs besides the plan?

Accepted Answer

Yes. In some projects there may be a setup fee, which covers the initial configuration of the platform and the experience. For EventX, the first contracted project includes free setup.

Question 12

Who is responsible for implementing the experience?

Accepted Answer

IOXtream is responsible for the technical implementation of the solution, including platform configuration and tool onboarding.

The campaign strategy can be conducted by the brand, the agency or in partnership with our team, depending on the project.

Question 13

How long does implementation take?

Accepted Answer

The implementation timeline varies depending on the type of experience and the complexity of the project. During the commercial process we provide an estimated timeline in the proposal to ensure the activation is ready within the planned schedule.

Question 14

Is there support to help with using the platform?

Accepted Answer

Yes. All plans include support.

The level of assistance varies depending on the selected plan and may include support via WhatsApp, video calls, a dedicated account manager and periodic follow-ups.

Question 15

Do you offer technical support during activations?

Accepted Answer

Yes. We provide technical monitoring to ensure the experience works properly throughout the activation. Our team monitors the operation and can assist with adjustments or questions that arise during use.

Question 16

I want to use EventX for more than one event. Is that possible?

Accepted Answer

Yes. We offer special conditions for projects that involve multiple events or similar activations over time. This allows brands to reuse experiences and optimize costs for companies that run multiple activations throughout the year.

Question 17

What happens if my activation generates more leads than expected?

Accepted Answer

In projects based on lead generation, such as EventX, the volume is monitored in real time.

If the activation performs above expectations, our team will contact you to align plan expectations.

Question 18

How do I receive the leads captured in the experiences?

Accepted Answer

All leads generated during the activations are available on the IOXtream platform, with access to the CRM and monitoring dashboard.

You can export the data at any time. We also offer integrations with CRMs and other systems, which can be contracted separately according to the project's needs.

Question 19

Can I use StoreX in more than one store or franchise?

Accepted Answer

Yes. StoreX can be implemented in multiple stores or franchises. Each unit has its own monthly subscription, ensuring access to the platform, support and monitoring of the experiences at each point of sale.

Question 20

Can I integrate StoreX with my CRM or sales systems?

Accepted Answer

Yes. It is possible to integrate StoreX with external systems, such as CRMs or sales platforms. The cost of this integration is not included in the plans and is defined according to the project.

Question 21

Can I create different campaigns for each store?

Accepted Answer

Yes. Each store can have its own personalized campaign, allowing you to adapt experiences, mechanics and communication to improve performance and audience engagement at each location.

Question 22

Can I integrate LiveX with my e-commerce?

Accepted Answer

Yes. It is possible to integrate LiveX with e-commerce platforms to connect live interactions with the purchase process. The cost of this integration is not included in the plans and may vary depending on the platform used.

Question 23

Do I need a specific livestream platform to use LiveX?

Accepted Answer

No. LiveX was developed to work with the most widely used livestream platforms in the market. If integration with a different platform is required, we evaluate the technical feasibility and provide the integration cost.

Question 24

Is it possible to collect participant data during the live stream?

Accepted Answer

Yes. LiveX experiences can be configured to capture participant data during the broadcast, allowing you to generate leads and track audience engagement in real time.

Question 25

Do you offer integration with my platform?

Accepted Answer

Yes. We can integrate IOXtream technology with external platforms used by the brand. This type of integration is evaluated at the beginning of the project and may involve an additional setup cost.

Question 26

Which creators can participate?

Accepted Answer

All creators who have an account on the IOXtream platform for streamers can participate. The brand can also filter creators by categories, audience, content style or other relevant characteristics for the campaign.

Question 27

How does the creator selection process work?

Accepted Answer

The selection process is defined together with the brand. After understanding the campaign objectives, our team helps identify creators who align with the desired audience and positioning, making it easier to choose the most suitable participants for the project.

Plans and Pricing

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